FAQs
FAQ – Computers, Printers, Security Systems & IT Services
Welcome to our FAQ page! This section is designed to provide quick and helpful answers to the most common questions about our products and services.
Whether you're looking to purchase computers, printers, scanners, or accessories or need support with surveillance systems, automation, software licensing, or service level agreements (SLAs) you'll find the information you need right here.
We aim to make your experience as smooth and informed as possible. If you can't find the answer to your specific question, feel free to reach out to our support team we're always here to help
Computers, Printers & Scanners
Yes, we offer a wide range of branded desktops, laptops, printers, and scanners from trusted manufacturers such as HP, Dell, Lenovo, Canon, Epson, and more.
Absolutely. We offer custom PC builds tailored to your personal, business, or gaming needs, with high-quality components and expert assembly.
Yes, our technicians can assist with professional installation and configuration of printers and scanners, including network setups and driver installations.
IT Services & Repairs
Yes, we provide diagnostic, repair, and maintenance services for desktops, laptops, printers, and scanners—both in-warranty and out-of-warranty devices.
Yes, we offer both on-site and remote support, depending on your location and the nature of the issue. Please contact us to schedule a technician visit.
Security & Surveillance
Yes, we provide complete security surveillance solutions, including the sale, installation, and configuration of CCTV cameras, DVR/NVR systems, and remote monitoring tools.
Yes, we offer mobile integration, allowing you to monitor your security system from your smartphone or tablet using secure, cloud-based apps.
Automation & Smart Solutions
We provide smart automation solutions for homes and businesses, including access control, smart lighting, IoT integration, and system monitoring.
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Definitely. We design customized automation systems based on your unique requirements, including scheduling, remote access, and energy optimization.
Accessories & Add-ons
Yes, we supply a wide range of accessories including keyboards, mice, cables, printer cartridges, UPS devices, external drives, routers, and more.
Most accessories are universally compatible, but we also stock brand-specific accessories. Feel free to ask our team for recommendations.
Software & Licensing
Yes, we provide genuine software licenses for Microsoft, Adobe, antivirus solutions, cloud tools, and other industry-leading software vendors.
Yes, we offer complete software installation, activation, and basic training to ensure your systems are up and running smoothly.
Service Level Agreements (SLA)
An SLA is a formal contract that defines the level of service you can expect from us, including response times, resolution times, and support coverage.
Yes, we offer customizable SLAs for small businesses, enterprises, and educational institutions, ensuring consistent support and reduced downtime.
SLA packages can include regular maintenance, priority support, system monitoring, remote assistance, and periodic health checks.